A clinical management and teleconsultation platform designed for West Africa
Doc Chap Health helps clinics, medical practices and independent healthcare professionals organise appointments, manage patient follow-up, communicate, invoice and grow — while respecting the confidentiality of health data.
Our mission
To provide healthcare professionals with simple, reliable and secure tools to deliver modern care, from appointment booking to post-consultation follow-up, both in person and remotely.
What we do
Appointments & scheduling
Appointment booking, reminders, status tracking and queue management.
Teleconsultation
Remote consultations with a seamless experience, depending on the selected plan.
Messaging
Internal communication and, depending on the plan, secure patient messaging.
Patient record (EMR)
Clinical follow-up, documents and medical history, subject to activation and compliance requirements.
Payments & invoicing
Quotes, invoices and payment collection through supported payment providers.
Verification (KYC)
Biometric selfie and OCR used only for identity verification, with explicit consent.
Our values
Privacy first
Data minimisation, role-based access, encryption and activity logging.
Easy to use
Clear interfaces designed for the day-to-day needs of healthcare teams.
Reliability
Real-time services, backups, resilience and incident monitoring.
Compliance
A privacy-focused approach, traceability of sensitive actions and recognised best practices.
Mobile access
Optimised for smartphones and variable internet connectivity.
Impact
Fewer missed appointments, better follow-up and an improved patient experience.
Security & data protection
Data protection
- Encryption in transit using TLS and encryption at rest where available.
- Role-based access controls, including owner, admin and staff roles, with audit logs.
- Data minimisation, limited retention, backups and incident-response procedures.
Identity & consent
- Hosting and database infrastructure provided through Firebase / Google Cloud.
- Selfie biometrics including liveness detection and comparison, as well as OCR, are used only for identity verification and with explicit consent.
- Traceability of sensitive actions and compliance best practices.
Learn more: Privacy & Data Protection — Legal Notice.
Who is it for?
Patients
Access to appointments, documents and teleconsultation depending on the clinic’s selected plan.
Doctors
Scheduling, teleconsultation, messaging and patient records when these services are enabled.
Clinics
Roles and permissions, finances, reporting and multi-site organisation, depending on the selected plan.
Our quality commitments
Availability & performance
Active monitoring, mobile optimisation and resilient handling of key operations, including appointments and payments.
Support
Email and phone support during business hours, with enhanced service levels available on the Enterprise plan.
Contact us
Write to us at contact@doc-chap.com or call us on +225 07 48 316 544.
Last updated: September 3, 2025