Doc Chap Ghana Help & FAQ
Find answers to frequently asked questions about account creation, doctor and clinic registration, appointments, teleconsultation, payments and personal data protection on Doc Chap Ghana.
1. Account & identity verification
How do I create a Patient, Doctor or Clinic account?Click to view the answer
Use the dedicated registration pages on the website:
- Clinic: select “Add my clinic” and follow the registration steps.
- Doctor: select “Sign up as a doctor”.
- Patient: select “Patient account” to sign up or log in.
Why may biometric verification and document OCR be required?Click to view the answer
To secure access, prevent identity fraud and strengthen compliance, identity verification may include a selfie with liveness detection and OCR of identity documents such as a national ID, passport or driving licence. This is completed with explicit consent.
What happens to my biometric data and documents?Click to view the answer
They are used strictly for identity verification, then deleted or securely retained for a limited period when necessary for evidence, fraud prevention or applicable legal obligations.
Details: Privacy policy.
2. Clinics & doctors
Which roles and permissions are available?Click to view the answer
- Owner: full access, administrator management and subscription management.
- Admin: operations and configuration without irreversible actions.
- Clinical staff: schedule, patient records and messaging.
- Secretary: reception, appointment scheduling and waiting list.
- Accountant: finance, invoicing and reports.
- Read-only support: limited read-only access.
Can I manage multiple sites or clinics?Click to view the answer
Yes, depending on your subscription plan and enabled features.
3. Appointments & teleconsultation
How do I schedule, change or cancel an appointment?Click to view the answer
Use the relevant appointment or clinic schedule page to create, reschedule or cancel appointments according to your permissions.
Is teleconsultation included?Click to view the answer
Yes, with capabilities that can vary by plan, including duration, invitations, document sharing, online payments and multiple practitioners.
4. Payments & invoicing
Which payment methods are accepted?Click to view the answer
Available methods depend on clinic settings and may include cash, Mobile Money, bank cards through supported providers, bank transfer, cheque or insurance. We do not store card numbers.
Can I get an invoice or receipt?Click to view the answer
Yes. Invoices and receipts can be generated by the clinic and made available for download.
5. Data & privacy
How is my data protected?Click to view the answer
Your data is protected through encryption in transit, role-based access control, logging, backups and secure hosting. See the Privacy policy.
What are my data protection rights?Click to view the answer
You may have rights of access, correction, deletion, restriction, objection, portability and withdrawal of consent, subject to applicable law. Contact: contact@doc-chap.com.
6. Subscriptions & limits
What is the difference between Start, Standard, Pro and Enterprise?Click to view the answer
Plans can differ by number of users, schedules, reports, teleconsultation, multi-site management and other enabled features. A free trial may be available depending on the offer.
7. Technical help & support
I am not receiving confirmation emails or SMS messagesClick to view the answer
- Check your spam folder and confirm that your email address and phone number are correct.
- Request another message from the relevant page.
- Contact support if needed.
How do I contact support?Click to view the answer
Write to us at contact@doc-chap.com.